Frequently Asked Questions
When are bins brought to the curb?
When are empty bins returned?
How are holiday delays handled?
Our team pulls your trash and recycling bins out the evening before your city pickup day, between 4:00 PM and 9:00 PM.
We return your empty bins back to their designated side-yard or garage spot by 5:00 PM on your collection day.
When municipal pickup shifts for holidays, our valet schedule adjusts automatically to match your local revised collection day.
Property & Account Care
How do you access locked gates?
What happens during severe weather?
Can I pause service for vacation?
You can securely store gate codes or combination lock details in your online account portal for our valet team.
We operate in rain, snow, and heat. In severe storm warnings, we send live schedule updates directly via text message.
Yes, you can pause or resume valet visits anytime through your dashboard with 24 hours advance notice.
Ask Our Local Team
Have a specific question about your property layout or schedule? Drop us a note and we will reply within two hours.